Frequently Asked Questions
Your guide to shopping with Culturelle®
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take up to 10-14 business days depending on your location.
What is your return policy?
Culturelle® accepts returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that sale items are final sale.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
At Culturelle®, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our seasonal collections.